Returns & Warranty Policy
Last updated: January 26, 2026
Fence Mod is a brand operated by Pollioni Group LLC (“we,” “us,” or “our”). This Returns & Warranty Policy applies to purchases made through https://www.fencemod.com.
Returns
We want you to be confident in your purchase. If you are not satisfied, the following return terms apply.
30-Day Return Window
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
Unused and in the same condition that you received it
In the original packaging with all included accessories, manuals, and components
Accompanied by the original receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
Products that show signs of use, installation, or damage
Items returned more than 30 days after delivery
Products missing original packaging or components
Customized or personalized products (if applicable)
How to Start a Return
To request a return, contact us at:
Email: support@fencemod.com
Please include your order number and reason for the return. We will provide return instructions if your return is approved.
Returns sent without approval may not be accepted.
Return Shipping
If we shipped the wrong item, sent a defective product, or the item was damaged in transit, we will provide a prepaid return shipping label. Otherwise, the following terms apply:
Customers are responsible for return shipping costs unless the item arrived defective or incorrect
Original shipping costs are non-refundable
We are not responsible for lost or damaged return shipments
Refunds
Approved Returns:
Refunds will be issued to your original payment method
Please allow 5-10 business days for the refund to appear in your account (depending on your bank or credit card company)
Original shipping costs are non-refundable unless the return is due to our error
Partial Refunds: We may issue a partial refund for items that are:
Returned with missing components or accessories
Not in original condition due to customer handling
Returned damaged due to improper packaging during return shipment
Restocking Fee: A restocking fee of 15% may apply to returns that are not due to our error and show signs of opening or handling beyond normal inspection.
Exchanges
If you need to exchange an item for a different product:
Follow the return process above
Place a new order for the desired product
Once your return is approved and processed, we will refund the original purchase
We handle exchanges this way to ensure you receive your new product as quickly as possible.
Warranty
Fence Mod products are designed and manufactured to be durable and reliable when used as intended.
Limited Warranty Coverage
We offer a limited warranty against defects in materials and workmanship under normal use for a period of 1 year from the date of delivery.
If a product is found to be defective within the warranty period, we will, at our discretion:
Repair the product
Replace the product
Issue a refund
Warranty Exclusions
This warranty does not cover:
Normal wear and tear
Damage caused by misuse, abuse, or neglect
Damage from improper installation or use
Modifications or alterations to the product
Damage caused by accidents, drops, or impact
Exposure to extreme weather conditions beyond normal outdoor use
Cosmetic damage that does not affect functionality (scratches, scuffs, discoloration)
Damage caused by use with incompatible equipment
Products purchased from unauthorized resellers
Warranty Claims
To submit a warranty claim, contact us at:
Email: support@fencemod.com
Include:
Order number
Description of the issue
Photos or video demonstrating the defect
We will review your claim within 2-3 business days and may request additional information or photos. If needed, we may ask you to return the product for inspection.
Warranty Remedies
If your warranty claim is approved, we will, at our sole discretion:
Repair the defective product at no charge
Replace the product with a new or refurbished unit of equal or greater value
Refund the purchase price
Return Shipping for Warranty Claims:
If we determine the product is defective and covered under warranty, we will provide a prepaid return shipping label
If we determine the product is not covered under warranty, you will be responsible for return shipping costs
Limitation of Warranty
This warranty is the sole and exclusive warranty offered by Pollioni Group LLC. No other express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are provided to the fullest extent permitted by law.
Our liability under this warranty is limited to the repair, refund, or replacement as described above, and in no event are we liable for any incidental, consequential, or special damages.
This warranty is non-transferable and applies only to the original purchaser with valid proof of purchase.
Damaged or Defective Items Upon Arrival
If your product arrives damaged or defective:
Inspect your package immediately upon delivery
Document the damage with photos of the packaging and product
Contact us within 48 hours of delivery:
Email: support@fencemod.com
Provide:
Order number
Photos of damage to packaging and product
Description of the issue
We will provide a prepaid return label and send a replacement product or issue a full refund, including original shipping costs.
Lost or Stolen Packages
Once a package is marked as delivered by the carrier:
We are not responsible for lost or stolen packages
We recommend filing a claim with the shipping carrier
Contact us and we will assist you in filing a claim if possible
To protect against theft, we recommend:
Tracking your shipment
Requiring a signature upon delivery (if available)
Providing a secure delivery location
Product Use Disclaimer
Fence Mod products are physical mounting accessories. Proper installation, inspection, and use are the responsibility of the customer. Failure to follow instructions or using the product in unintended ways may result in damage or injury and void this warranty.
Changes to This Policy
We reserve the right to update or modify this Returns & Warranty Policy at any time. Changes will be effective when posted on this page.
Contact Information
Fence Mod
Email: support@fencemod.com
Operated by Pollioni Group LLC