Shipping Policy
Last updated: January 26, 2026
Fence Mod is a brand operated by Pollioni Group LLC (“we,” “us,” or “our”). This Shipping Policy applies to orders placed through https://www.fencemod.com.
Order Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) after payment is received.
You will receive a confirmation email once your order has shipped.
During periods of high demand, processing times may be slightly longer.
Shipping Rates & Methods
Shipping rates and available delivery options are calculated and displayed at checkout.
We currently ship using reputable carriers selected through Squarespace and its shipping integrations.
Estimated Delivery Times
Delivery times vary based on your location and the shipping method selected at checkout.
Estimated delivery dates are not guaranteed and may be affected by:
Carrier delays
Weather conditions
Holidays
Incorrect or incomplete shipping information
Fence Mod is not responsible for carrier-related delays once an order has shipped.
Order Tracking
Tracking Information
Once your order ships, you will receive:
Shipping confirmation email with tracking number
Carrier information and estimated delivery date
Link to track your package in real-time
How to Track Your Order
Check your email for the shipping confirmation
Click the tracking link provided
Or visit the carrier's website and enter your tracking number manually
Tracking Updates:
Tracking information may take 24-48 hours to appear in the carrier's system
If you don't receive tracking information within 3 business days of your order, please contact us
Shipping Address
Accuracy Is Critical
Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Your shipping address should include:
Full name
Street address (we recommend against P.O. boxes)
Apartment, suite, or unit number (if applicable)
City, State, and ZIP code
Phone number (for delivery notifications)
Address Changes
Address changes can only be made before your order ships
Once an order has shipped, we cannot modify the shipping address
Contact us immediately at [your email] if you need to change your address
Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect address:
You will be responsible for reshipping costs
We will contact you to arrange reshipment
If you prefer a refund, standard return policy terms will apply
Lost, Stolen, or Damaged Packages
Lost Packages
If your tracking shows the package was delivered but you didn't receive it:
Check with neighbors or household members who may have accepted the package
Look around your property - carriers sometimes leave packages in safe locations
Wait 24-48 hours - sometimes carriers mark packages as delivered prematurely
Contact us at support@fencemod.com within 48 hours of the delivery confirmation
We will work with the carrier to investigate and file a claim if necessary.
Stolen Packages
Once a carrier confirms delivery:
The package is considered your responsibility
We recommend filing a police report for stolen packages
Contact your credit card company, as some offer purchase protection
We are not responsible for packages stolen after confirmed delivery
Damaged Packages
If your package arrives damaged:
Do not discard the packaging - you'll need it for claims
Take photos of the damaged box and product
Contact us within 48 hours at [your email]
Provide photos and your order number
We will work with you to resolve the issue through a replacement or refund.
Changes to This Policy
We reserve the right to update or modify this Shipping Policy at any time. Changes will be effective when posted on this page.
Contact Us
If you have questions about shipping, contact us at:
Fence Mod
Email: support@fencemod.com
Operated by Pollioni Group LLC